{"id":726,"date":"2026-03-26T00:34:48","date_gmt":"2026-03-26T00:34:48","guid":{"rendered":"https:\/\/www.viz-tools.com\/vi\/facilitate-collaboration-between-bas-and-product-owners\/"},"modified":"2026-03-26T00:34:48","modified_gmt":"2026-03-26T00:34:48","slug":"facilitate-collaboration-between-bas-and-product-owners","status":"publish","type":"post","link":"https:\/\/www.viz-tools.com\/vi\/facilitate-collaboration-between-bas-and-product-owners\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn Scrum: Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c chuy\u00ean vi\u00ean ph\u00e2n t\u00edch kinh doanh v\u00e0 ng\u01b0\u1eddi s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m"},"content":{"rendered":"

S\u1ef1 h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3 gi\u1eefa Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Kinh doanh (BA) v\u00e0 Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m (PO) l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ed9t \u0111\u1ed9i Scrum ho\u1ea1t \u0111\u1ed9ng xu\u1ea5t s\u1eafc. M\u1eb7c d\u00f9 H\u01b0\u1edbng d\u1eabn Scrum \u0111\u1ecbnh ngh\u0129a r\u00f5 r\u00e0ng c\u00e1c vai tr\u00f2 c\u1ee5 th\u1ec3, th\u1ef1c t\u1ebf ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m th\u01b0\u1eddng l\u00e0m m\u1edd ranh gi\u1edbi gi\u1eefa k\u1ef9 thu\u1eadt y\u00eau c\u1ea7u v\u00e0 chi\u1ebfn l\u01b0\u1ee3c s\u1ea3n ph\u1ea9m. H\u01b0\u1edbng d\u1eabn n\u00e0y kh\u00e1m ph\u00e1 c\u00e1ch hai vai tr\u00f2 then ch\u1ed1t n\u00e0y c\u00f3 th\u1ec3 ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0ng \u0111\u1ec3 t\u1ea1o ra gi\u00e1 tr\u1ecb m\u00e0 kh\u00f4ng x\u00e2m ph\u1ea1m l\u1eabn nhau.<\/p>\n

Khi BA v\u00e0 PO th\u1ed1ng nh\u1ea5t v\u1edbi nhau, \u0111\u1ed9i nh\u00f3m s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng, gi\u1ea3m thi\u1ec3u c\u00f4ng vi\u1ec7c ph\u1ea3i l\u00e0m l\u1ea1i, v\u00e0 s\u1ea3n ph\u1ea9m th\u1ef1c s\u1ef1 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a c\u00e1c b\u00ean li\u00ean quan. Tuy nhi\u00ean, n\u1ebfu kh\u00f4ng th\u1ed1ng nh\u1ea5t, s\u1ebd d\u1eabn \u0111\u1ebfn s\u1ef1 nh\u1ea7m l\u1eabn, c\u00e1c m\u1ed1c th\u1eddi gian b\u1ecb b\u1ecf l\u1ee1 v\u00e0 \u0111\u1ed9i nh\u00f3m c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng. B\u00e0i vi\u1ebft n\u00e0y chi ti\u1ebft c\u00e1c c\u01a1 ch\u1ebf c\u1ee7a m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c n\u00e0y, t\u1eeb m\u1ee5c ti\u00eau chung \u0111\u1ebfn gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t.<\/p>\n

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\"Hand-drawn<\/figure>\n<\/div>\n

\ud83d\udc54 Hi\u1ec3u r\u00f5 c\u00e1c vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m ri\u00eang bi\u1ec7t<\/h2>\n

Tr\u01b0\u1edbc khi h\u1ee3p t\u00e1c di\u1ec5n ra, c\u1ea3 hai b\u00ean \u0111\u1ec1u ph\u1ea3i hi\u1ec3u r\u00f5 ranh gi\u1edbi c\u1ee7a m\u00ecnh n\u1eb1m \u1edf \u0111\u00e2u. Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m ch\u1ecbu tr\u00e1ch nhi\u1ec7m t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c t\u1ea1o ra t\u1eeb c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u1ed9i Scrum. H\u1ecd qu\u1ea3n l\u00fd Danh s\u00e1ch S\u1ea3n ph\u1ea9m. Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Kinh doanh, th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3 trong \u0111\u1ed9i Scrum, t\u1eadp trung v\u00e0o vi\u1ec7c thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 ghi ch\u00e9p y\u00eau c\u1ea7u \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ph\u00e1t tri\u1ec3n hi\u1ec3u r\u00f5 c\u00f4ng vi\u1ec7c c\u1ea7n l\u00e0m.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ph\u00e2n t\u00edch v\u1ec1 n\u01a1i m\u00e0 s\u1ef1 t\u1eadp trung c\u1ee7a h\u1ecd th\u01b0\u1eddng kh\u00e1c bi\u1ec7t v\u00e0 tr\u00f9ng l\u1eb7p:<\/p>\n\n\n\n\n\n\n\n\n
Khu v\u1ef1c<\/strong><\/th>\nTr\u1ecdng t\u00e2m c\u1ee7a Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m<\/strong><\/th>\nTr\u1ecdng t\u00e2m c\u1ee7a Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Kinh doanh<\/strong><\/th>\n<\/tr>\n<\/thead>\n
Chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/td>\nX\u00e1c \u0111\u1ecbnh t\u1ea7m nh\u00ecn, s\u1ee9 m\u1ec7nh v\u00e0 l\u1ed9 tr\u00ecnh ph\u00e1t tri\u1ec3n.<\/td>\nPh\u00e2n t\u00edch d\u1eef li\u1ec7u th\u1ecb tr\u01b0\u1eddng v\u00e0 nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ea7m nh\u00ecn.<\/td>\n<\/tr>\n
Danh s\u00e1ch c\u00f4ng vi\u1ec7c<\/strong><\/td>\nCh\u1ecbu tr\u00e1ch nhi\u1ec7m Danh s\u00e1ch S\u1ea3n ph\u1ea9m; s\u1eafp x\u1ebfp c\u00e1c m\u1ee5c theo gi\u00e1 tr\u1ecb.<\/td>\nTinh ch\u1ec9nh c\u00e1c m\u1ee5c; \u0111\u1ea3m b\u1ea3o t\u00ednh r\u00f5 r\u00e0ng v\u00e0 kh\u1ea3 thi.<\/td>\n<\/tr>\n
C\u00e1c b\u00ean li\u00ean quan<\/strong><\/td>\n\u0110i\u1ec3m li\u00ean h\u1ec7 ch\u00ednh v\u1ec1 gi\u00e1 tr\u1ecb kinh doanh.<\/td>\nChuy\u1ec3n \u0111\u1ed5i nhu c\u1ea7u c\u1ee7a c\u00e1c b\u00ean li\u00ean quan th\u00e0nh y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt.<\/td>\n<\/tr>\n
Ch\u1ea5p nh\u1eadn<\/strong><\/td>\nX\u00e1c \u0111\u1ecbnh ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn.<\/td>\nX\u00e1c minh y\u00eau c\u1ea7u d\u1ef1a tr\u00ean ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

C\u1ea7n l\u01b0u \u00fd r\u1eb1ng trong m\u1ed9t s\u1ed1 t\u1ed5 ch\u1ee9c, BA \u0111\u00f3ng vai tr\u00f2 \u0111\u1ea1i di\u1ec7n cho PO, trong khi \u1edf nh\u1eefng n\u01a1i kh\u00e1c, h\u1ecd l\u00e0 nh\u1eefng c\u00e1 nh\u00e2n ri\u00eang bi\u1ec7t. D\u00f9 v\u1edbi b\u1ea5t k\u1ef3 ch\u1ee9c danh n\u00e0o, s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa hai vai tr\u00f2 v\u1eabn r\u1ea5t quan tr\u1ecdng.<\/p>\n

\ud83d\udccd M\u1ee5c ti\u00eau chung v\u00e0 s\u1ef1 th\u1ed1ng nh\u1ea5t t\u1ea7m nh\u00ecn<\/h2>\n

S\u1ef1 h\u1ee3p t\u00e1c ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd khi c\u1ea3 hai vai tr\u00f2 c\u00f9ng chia s\u1ebb m\u1ed9t m\u1ee5c \u0111\u00edch th\u1ed1ng nh\u1ea5t. BA v\u00e0 PO ph\u1ea3i th\u1ed1ng nh\u1ea5t v\u1ec1 ‘T\u1ea1i sao’ tr\u01b0\u1edbc khi th\u1ea3o lu\u1eadn v\u1ec1 ‘C\u00e1i g\u00ec’. Kh\u00f4ng c\u00f3 t\u1ea7m nh\u00ecn chung, BA c\u00f3 th\u1ec3 ghi ch\u00e9p c\u00e1c t\u00ednh n\u0103ng kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi gi\u00e1 tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c m\u00e0 PO \u0111ang c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n

C\u00e1c th\u1ef1c h\u00e0nh th\u1ed1ng nh\u1ea5t then ch\u1ed1t<\/h3>\n
    \n
  • C\u00e1c bu\u1ed5i l\u00e0m vi\u1ec7c v\u1ec1 t\u1ea7m nh\u00ecn \u0111\u1ecbnh k\u1ef3:<\/strong>L\u00ean l\u1ecbch th\u1eddi gian ri\u00eang \u0111\u1ec3 xem x\u00e9t l\u1ea1i t\u1ea7m nh\u00ecn s\u1ea3n ph\u1ea9m. \u0110\u1ea3m b\u1ea3o BA hi\u1ec3u r\u00f5 c\u00e1c m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n, ch\u1ee9 kh\u00f4ng ch\u1ec9 t\u1eadp trung v\u00e0o sprint hi\u1ec7n t\u1ea1i.<\/li>\n
  • B\u1ea3n \u0111\u1ed3 h\u00f3a c\u00e1c b\u00ean li\u00ean quan:<\/strong>C\u00f9ng nhau x\u00e1c \u0111\u1ecbnh c\u00e1c b\u00ean li\u00ean quan then ch\u1ed1t. PO qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7, trong khi BA qu\u1ea3n l\u00fd lu\u1ed3ng th\u00f4ng tin t\u1eeb nh\u1eefng b\u00ean n\u00e0y.<\/li>\n
  • \u0110\u1ecbnh ngh\u0129a gi\u00e1 tr\u1ecb:<\/strong> Th\u1ed1ng nh\u1ea5t c\u00e1ch \u0111o l\u01b0\u1eddng gi\u00e1 tr\u1ecb. \u0110\u00f3 l\u00e0 doanh thu, m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng hay hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng? C\u1ea3 hai vai tr\u00f2 \u0111\u1ec1u c\u1ea7n bi\u1ebft ch\u1ec9 s\u1ed1 \u0111\u00f3.<\/li>\n<\/ul>\n

    \ud83d\udcc5 C\u00e1c bu\u1ed5i l\u1ec5 v\u00e0 \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c<\/h2>\n

    C\u00e1c bu\u1ed5i l\u1ec5 Scrum cung c\u1ea5p c\u01a1 h\u1ed9i c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 BA v\u00e0 PO \u0111\u1ed3ng b\u1ed9 h\u00f3a. Nh\u1eefng bu\u1ed5i n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 cu\u1ed9c h\u1ecdp cho \u0111\u1ed9i nh\u00f3m; ch\u00fang l\u00e0 c\u00e1c \u0111i\u1ec3m ki\u1ec3m tra quan tr\u1ecdng cho m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c gi\u1eefa BA-PO.<\/p>\n

    1. R\u00e0 so\u00e1t Danh s\u00e1ch S\u1ea3n ph\u1ea9m<\/h3>\n

    \u0110\u00e2y l\u00e0 \u0111i\u1ec3m h\u1ee3p t\u00e1c quan tr\u1ecdng nh\u1ea5t. PO mang \u0111\u1ebfn ph\u1ea7n ‘c\u00e1i g\u00ec’ v\u00e0 ‘t\u1ea1i sao’, trong khi BA mang \u0111\u1ebfn ph\u1ea7n ‘l\u00e0m th\u1ebf n\u00e0o’ v\u00e0 ‘chi ti\u1ebft’.<\/p>\n

      \n
    • Th\u00f4ng tin t\u1eeb PO:<\/strong>\u01afu ti\u00ean c\u00e1c m\u1ee5c d\u1ef1a tr\u00ean gi\u00e1 tr\u1ecb kinh doanh v\u00e0 th\u1eddi \u0111i\u1ec3m th\u1ecb tr\u01b0\u1eddng.<\/li>\n
    • Th\u00f4ng tin t\u1eeb BA:<\/strong>Chia nh\u1ecf c\u00e1c m\u1ee5c th\u00e0nh c\u00e1c c\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng, x\u00e1c \u0111\u1ecbnh c\u00e1c tr\u01b0\u1eddng h\u1ee3p bi\u00ean, v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u1ea3 thi v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt.<\/li>\n
    • K\u1ebft qu\u1ea3:<\/strong>Danh s\u00e1ch s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c r\u00e0 so\u00e1t, trong \u0111\u00f3 c\u00e1c c\u00e2u chuy\u1ec7n \u0111\u1ee7 r\u00f5 \u0111\u1ec3 \u0111\u1ed9i nh\u00f3m c\u00f3 th\u1ec3 \u01b0\u1edbc l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n

      2. L\u1eadp k\u1ebf ho\u1ea1ch Sprint<\/h3>\n

      Trong qu\u00e1 tr\u00ecnh l\u1eadp k\u1ebf ho\u1ea1ch, PO gi\u1ea3i th\u00edch m\u1ee5c ti\u00eau c\u1ee7a sprint. BA h\u1ed7 tr\u1ee3 \u0111\u1ed9i b\u1eb1ng c\u00e1ch l\u00e0m r\u00f5 c\u00e1c y\u00eau c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c hi\u1ec3u r\u00f5 trong qu\u00e1 tr\u00ecnh r\u00e0 so\u00e1t. N\u1ebfu BA c\u00f3 m\u1eb7t, h\u1ecd n\u00ean ch\u1ee7 tr\u00ec c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn v\u1ec1 ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn.<\/p>\n

      3. \u0110\u00e1nh gi\u00e1 Sprint<\/h3>\n

      \u0110\u00e2y l\u00e0 n\u01a1i gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n. PO tr\u00ecnh b\u00e0y k\u1ebft qu\u1ea3 t\u0103ng tr\u01b0\u1edfng cho c\u00e1c b\u00ean li\u00ean quan. BA h\u1ed7 tr\u1ee3 b\u1eb1ng c\u00e1ch gi\u1ea3i th\u00edch c\u00e1ch c\u00e1c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng v\u00e0 x\u1eed l\u00fd nh\u1eefng kho\u1ea3ng tr\u1ed1ng trong ch\u1ee9c n\u0103ng \u0111\u00e3 cung c\u1ea5p.<\/p>\n

      4. T\u1ed5ng k\u1ebft Sprint<\/h3>\n

      C\u1ea3 hai vai tr\u00f2 \u0111\u1ec1u n\u00ean ph\u1ea3n \u00e1nh v\u1ec1 m\u1ed1i quan h\u1ec7 l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh. PO c\u00f3 cung c\u1ea5p \u0111\u1ee7 b\u1ed1i c\u1ea3nh kh\u00f4ng? BA c\u00f3 ghi ch\u00e9p qu\u00e1 mu\u1ed9n kh\u00f4ng? H\u00e3y t\u1eadn d\u1ee5ng th\u1eddi gian n\u00e0y \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh.<\/p>\n

      \ud83d\udcc4 Chu k\u1ef3 \u0111\u1eddi s\u1ed1ng Y\u00eau c\u1ea7u v\u00e0 T\u00e0i li\u1ec7u<\/h2>\n

      Trong Scrum, t\u00e0i li\u1ec7u c\u1ea7n ch\u1ec9 \u0111\u1ee7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00f4ng vi\u1ec7c. BA v\u00e0 PO ph\u1ea3i th\u1ed1ng nh\u1ea5t m\u1ee9c \u0111\u1ed9 chi ti\u1ebft c\u1ea7n thi\u1ebft. T\u00e0i li\u1ec7u qu\u00e1 nhi\u1ec1u s\u1ebd l\u00e0m ch\u1eadm \u0111\u1ed9i nh\u00f3m; t\u00e0i li\u1ec7u qu\u00e1 \u00edt s\u1ebd g\u00e2y hi\u1ec3u l\u1ea7m.<\/p>\n

      Chi\u1ebfn l\u01b0\u1ee3c t\u00e0i li\u1ec7u h\u1ee3p t\u00e1c<\/h3>\n
        \n
      • Ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn:<\/strong>PO n\u00ean x\u00e1c \u0111\u1ecbnh ‘ti\u00eau ch\u00ed ho\u00e0n th\u00e0nh’ cho gi\u00e1 tr\u1ecb. BA n\u00ean \u0111\u1ea3m b\u1ea3o c\u00e1c ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn k\u1ef9 thu\u1eadt l\u00e0 r\u00f5 r\u00e0ng.<\/li>\n
      • C\u00e2u chuy\u1ec7n ng\u01b0\u1eddi d\u00f9ng:<\/strong>H\u1ee3p t\u00e1c v\u1ec1 \u0111\u1ecbnh d\u1ea1ng. \u0110\u1ea3m b\u1ea3o c\u1ea5u tr\u00fac ‘L\u00e0 m\u1ed9t\u2026 T\u00f4i mu\u1ed1n\u2026 \u0110\u1ec3\u2026’ ph\u1ea3n \u00e1nh c\u1ea3 m\u1ee5c \u0111\u00edch kinh doanh l\u1eabn nhu c\u1ea7u k\u1ef9 thu\u1eadt.<\/li>\n
      • H\u00ecnh \u1ea3nh minh h\u1ecda:<\/strong>S\u1eed d\u1ee5ng s\u01a1 \u0111\u1ed3 b\u1ed1 c\u1ee5c, s\u01a1 \u0111\u1ed3 lu\u1ed3ng ho\u1eb7c bi\u1ec3u \u0111\u1ed3. Nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y gi\u1ea3m thi\u1ec3u s\u1ef1 m\u01a1 h\u1ed3 t\u1ed1t h\u01a1n so v\u1edbi v\u0103n b\u1ea3n \u0111\u01a1n thu\u1ea7n. BA th\u01b0\u1eddng t\u1ea1o ra ch\u00fang; PO x\u00e1c nh\u1eadn ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi t\u1ea7m nh\u00ecn.<\/li>\n<\/ul>\n

        \ud83d\udcac T\u1ea7n su\u1ea5t v\u00e0 k\u00eanh giao ti\u1ebfp<\/h2>\n

        Giao ti\u1ebfp \u0111\u1ed3ng b\u1ed9 v\u00e0 kh\u00f4ng \u0111\u1ed3ng b\u1ed9 c\u1ea7n \u0111\u01b0\u1ee3c c\u00e2n b\u1eb1ng. D\u1ef1a ho\u00e0n to\u00e0n v\u00e0o email ho\u1eb7c phi\u1ebfu c\u00f4ng vi\u1ec7c s\u1ebd d\u1eabn \u0111\u1ebfn c\u00e1c r\u00e0o c\u1ea3n th\u00f4ng tin. C\u00e1c cu\u1ed9c ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 l\u00e0 c\u1ea7n thi\u1ebft.<\/p>\n

        T\u1ea7n su\u1ea5t \u0111\u01b0\u1ee3c khuy\u1ebfn ngh\u1ecb<\/h3>\n
          \n
        • Cu\u1ed9c h\u1ecdp h\u00e0ng ng\u00e0y:<\/strong> BA v\u00e0 PO n\u00ean tham gia n\u1ebfu h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a \u0111\u1ed9i Scrum. N\u1ebfu BA b\u00ean ngo\u00e0i, h\u1ecd n\u00ean \u0111\u1ed3ng b\u1ed9 v\u1edbi PO m\u1ed7i ng\u00e0y.<\/li>\n
        • \u0110i\u1ec1u ph\u1ed1i h\u00e0ng tu\u1ea7n:<\/strong>M\u1ed9t khung th\u1eddi gian 30 ph\u00fat ri\u00eang bi\u1ec7t d\u00e0nh cho BA v\u00e0 PO \u0111\u1ec3 xem x\u00e9t danh s\u00e1ch c\u00f4ng vi\u1ec7c s\u1eafp t\u1edbi v\u00e0 c\u00e1c tr\u1edf ng\u1ea1i ti\u1ec1m t\u00e0ng.<\/li>\n
        • Tin nh\u1eafn t\u1ee9c th\u00ec:<\/strong>S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 tr\u00f2 chuy\u1ec7n \u0111\u1ec3 l\u00e0m r\u00f5 nhanh ch\u00f3ng. Tr\u00e1nh g\u1eedi c\u00e1c t\u00e0i li\u1ec7u y\u00eau c\u1ea7u d\u00e0i \u1edf \u0111\u00e2y.<\/li>\n<\/ul>\n

          \ud83d\udee1\ufe0f Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 v\u00f2ng ph\u1ea3n h\u1ed3i<\/h2>\n

          S\u1ebd c\u00f3 s\u1ef1 b\u1ea5t \u0111\u1ed3ng. PO c\u00f3 th\u1ec3 mu\u1ed1n thu h\u1eb9p ph\u1ea1m vi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng ti\u1ebfn \u0111\u1ed9, trong khi BA c\u00f3 th\u1ec3 ki\u00ean quy\u1ebft \u0111\u00f2i thanh to\u00e1n n\u1ee3 k\u1ef9 thu\u1eadt. BA c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y PO thay \u0111\u1ed5i y\u00eau c\u1ea7u qu\u00e1 th\u01b0\u1eddng xuy\u00ean, trong khi PO c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y BA \u0111ang c\u1ea3n tr\u1edf ti\u1ebfn \u0111\u1ed9 b\u1eb1ng qu\u00e1 nhi\u1ec1u chi ti\u1ebft.<\/p>\n

          Qu\u1ea3n l\u00fd xung \u0111\u1ed9t mang t\u00ednh x\u00e2y d\u1ef1ng<\/h3>\n
            \n
          1. T\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1, kh\u00f4ng ph\u1ea3i con ng\u01b0\u1eddi:<\/strong>Th\u1ea3o lu\u1eadn v\u1ec1 y\u00eau c\u1ea7u, ch\u1ee9 kh\u00f4ng ph\u1ea3i m\u1ee5c \u0111\u00edch c\u1ee7a vai tr\u00f2 kia.<\/li>\n
          2. Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u:<\/strong>S\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u \u0111\u1ec3 gi\u1ea3i quy\u1ebft tranh ch\u1ea5p. N\u1ebfu PO mu\u1ed1n thu h\u1eb9p ph\u1ea1m vi, h\u00e3y th\u1ec3 hi\u1ec7n t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng. N\u1ebfu BA mu\u1ed1n th\u00eam th\u1eddi gian, h\u00e3y th\u1ec3 hi\u1ec7n r\u1ee7i ro v\u1ec1 l\u1ed7i.<\/li>\n
          3. \u0110\u01b0\u1eddng d\u1eabn khi\u1ebfu n\u1ea1i:<\/strong>N\u1ebfu x\u1ea3y ra b\u1ebf t\u1eafc, h\u00e3y m\u1eddi Scrum Master tham gia \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u00ecm gi\u1ea3i ph\u00e1p, nh\u01b0ng h\u00e3y c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft tr\u01b0\u1edbc gi\u1eefa hai vai tr\u00f2.<\/li>\n<\/ol>\n

            \ud83d\udcc8 \u0110o l\u01b0\u1eddng th\u00e0nh c\u00f4ng c\u1ee7a s\u1ef1 h\u1ee3p t\u00e1c<\/h2>\n

            L\u00e0m sao \u0111\u1ec3 bi\u1ebft s\u1ef1 h\u1ee3p t\u00e1c c\u00f3 hi\u1ec7u qu\u1ea3? H\u00e3y t\u00ecm c\u00e1c d\u1ea5u hi\u1ec7u trong hi\u1ec7u su\u1ea5t \u0111\u1ed9i nh\u00f3m v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/p>\n

              \n
            • Tu\u00e2n th\u1ee7 Ti\u00eau chu\u1ea9n Ho\u00e0n th\u00e0nh (DoD):<\/strong>C\u00e1c c\u00e2u chuy\u1ec7n c\u00f3 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn m\u00e0 kh\u00f4ng c\u1ea7n s\u1eeda l\u1ea1i do y\u00eau c\u1ea7u kh\u00f4ng r\u00f5 r\u00e0ng kh\u00f4ng?<\/li>\n
            • \u0110\u1ed9 \u1ed5n \u0111\u1ecbnh t\u1ed1c \u0111\u1ed9 Sprint:<\/strong>Li\u1ec7u \u0111\u1ed9i c\u00f3 d\u1ef1 \u0111o\u00e1n n\u0103ng l\u1ef1c c\u1ee7a h\u1ecd ch\u00ednh x\u00e1c kh\u00f4ng? Y\u00eau c\u1ea7u kh\u00f4ng r\u00f5 r\u00e0ng th\u01b0\u1eddng d\u1eabn \u0111\u1ebfn gi\u1ea3m t\u1ed1c \u0111\u1ed9.<\/li>\n
            • S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u00ean li\u00ean quan:<\/strong>C\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c giao c\u00f3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kinh doanh kh\u00f4ng?<\/li>\n
            • Tinh th\u1ea7n \u0111\u1ed9i nh\u00f3m:<\/strong>Li\u1ec7u \u0111\u1ed9i c\u00f3 th\u1ea5t v\u1ecdng v\u00ec nh\u1eefng thay \u0111\u1ed5i li\u00ean t\u1ee5c hay s\u1ef1 nh\u1ea7m l\u1eabn? M\u1ed1i quan h\u1ec7 BA-PO l\u00e0nh m\u1ea1nh s\u1ebd gi\u1ea3m b\u1edbt xung \u0111\u1ed9t.<\/li>\n<\/ul>\n

              \ud83e\udd1d X\u00e2y d\u1ef1ng ni\u1ec1m tin v\u00e0 an to\u00e0n v\u1ec1 t\u00e2m l\u00fd<\/h2>\n

              Ni\u1ec1m tin l\u00e0 \u0111\u1ed3ng ti\u1ec1n c\u1ee7a s\u1ef1 h\u1ee3p t\u00e1c. PO ph\u1ea3i tin t\u01b0\u1edfng BA c\u00f3 th\u1ec3 \u0111\u1ea1i di\u1ec7n ch\u00ednh x\u00e1c cho c\u00e1c b\u00ean li\u00ean quan. BA ph\u1ea3i tin t\u01b0\u1edfng PO s\u1ebd b\u1ea3o v\u1ec7 \u0111\u1ed9i nh\u00f3m kh\u1ecfi s\u1ef1 m\u1edf r\u1ed9ng ph\u1ea1m vi kh\u00f4ng ki\u1ec3m so\u00e1t.<\/p>\n

              H\u00e0nh \u0111\u1ed9ng x\u00e2y d\u1ef1ng ni\u1ec1m tin<\/h3>\n
                \n
              • Minh b\u1ea1ch:<\/strong>Chia s\u1ebb t\u1ea5t c\u1ea3 th\u00f4ng tin. Kh\u00f4ng che gi\u1ea5u ph\u1ea3n h\u1ed3i c\u1ee7a b\u00ean li\u00ean quan kh\u1ecfi BA.<\/li>\n
              • T\u00f4n tr\u1ecdng chuy\u00ean m\u00f4n:<\/strong> Ng\u01b0\u1eddi PO l\u00e0 chuy\u00ean gia v\u1ec1 kinh doanh; ng\u01b0\u1eddi BA l\u00e0 chuy\u00ean gia v\u1ec1 y\u00eau c\u1ea7u. H\u00e3y t\u00f4n tr\u1ecdng nh\u1eefng l\u0129nh v\u1ef1c n\u00e0y.<\/li>\n
              • V\u0103n h\u00f3a ph\u1ea3n h\u1ed3i:<\/strong>T\u1eb7ng ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c c\u00f4ng khai. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ri\u00eang t\u01b0.<\/li>\n<\/ul>\n

                \ud83d\udee0\ufe0f C\u00e1c b\u01b0\u1edbc th\u1ef1c t\u1ebf \u0111\u1ec3 c\u1ea3i thi\u1ec7n h\u1ee3p t\u00e1c ngay h\u00f4m nay<\/h2>\n

                N\u1ebfu b\u1ea1n \u0111ang \u0111\u1ecdc \u0111i\u1ec1u n\u00e0y \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh l\u00e0m vi\u1ec7c hi\u1ec7n t\u1ea1i, h\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng nh\u1eefng b\u01b0\u1edbc h\u00e0nh \u0111\u1ed9ng sau:<\/p>\n

                  \n
                • B\u1ea3n \u0111\u1ed3 lu\u1ed3ng:<\/strong>V\u1ebd s\u01a1 \u0111\u1ed3 v\u1ec1 c\u00e1ch th\u00f4ng tin di chuy\u1ec3n t\u1eeb b\u00ean li\u00ean quan \u0111\u1ebfn PO r\u1ed3i \u0111\u1ebfn BA v\u00e0 cu\u1ed1i c\u00f9ng \u0111\u1ebfn \u0110\u1ed9i. X\u00e1c \u0111\u1ecbnh c\u00e1c \u0111i\u1ec3m ngh\u1ebdn.<\/li>\n
                • T\u1ea1o bi\u1ec3u \u0111\u1ed3 RACI:<\/strong>X\u00e1c \u0111\u1ecbnh ai l\u00e0 ng\u01b0\u1eddi Ch\u1ecbu tr\u00e1ch nhi\u1ec7m, C\u00f3 tr\u00e1ch nhi\u1ec7m, \u0110\u01b0\u1ee3c Tham v\u1ea5n v\u00e0 \u0110\u01b0\u1ee3c Th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c m\u1ee5c trong danh s\u00e1ch c\u00f4ng vi\u1ec7c.<\/li>\n
                • Ch\u1ec9nh s\u1eeda theo c\u1eb7p:<\/strong>Cho BA v\u00e0 PO c\u00f9ng ch\u1ec9nh s\u1eeda c\u00e1c c\u00e2u chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y t\u1ea1o m\u1eabu h\u00e0nh vi cho ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a \u0111\u1ed9i.<\/li>\n
                • Xem x\u00e9t l\u1ea1i t\u1ea7m nh\u00ecn:<\/strong>Xem l\u1ea1i tuy\u00ean b\u1ed1 t\u1ea7m nh\u00ecn s\u1ea3n ph\u1ea9m h\u00e0ng th\u00e1ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 \u0111\u1ed3ng thu\u1eadn kh\u00f4ng b\u1ecb l\u1ec7ch.<\/li>\n<\/ul>\n

                  \ud83d\udc1b Nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn c\u1ea7n tr\u00e1nh<\/h2>\n

                  Tr\u00e1nh nh\u1eefng sai l\u1ea7m ph\u1ed5 bi\u1ebfn n\u00e0y l\u00e0m t\u1ed5n h\u1ea1i m\u1ed1i quan h\u1ec7 gi\u1eefa BA v\u00e0 PO:<\/p>\n

                    \n
                  • B\u1ecf qua vi\u1ec7c ch\u1ec9nh s\u1eeda:<\/strong>N\u1ebfu PO g\u00e1n c\u00e1c c\u00e2u chuy\u1ec7n cho \u0111\u1ed9i m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 tham gia c\u1ee7a BA, ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd b\u1ecb \u1ea3nh h\u01b0\u1edfng.<\/li>\n
                  • Ki\u1ec3m so\u00e1t th\u00f4ng tin:<\/strong>N\u1ebfu PO kh\u00f4ng chia s\u1ebb b\u1ed1i c\u1ea3nh t\u1eeb b\u00ean li\u00ean quan, BA s\u1ebd kh\u00f4ng th\u1ec3 vi\u1ebft ra c\u00e1c y\u00eau c\u1ea7u t\u1ed1t.<\/li>\n
                  • Qu\u00e1 m\u1ee9c thi\u1ebft k\u1ebf:<\/strong>N\u1ebfu BA vi\u1ebft c\u00e1c t\u00e0i li\u1ec7u chi ti\u1ebft qu\u00e1 ph\u1ee9c t\u1ea1p, PO s\u1ebd m\u1ea5t \u0111i t\u1ea7m nh\u00ecn v\u1ec1 gi\u00e1 tr\u1ecb kinh doanh.<\/li>\n
                  • B\u1ecf qua \u0111\u1ed9i ng\u0169:<\/strong>C\u1ea3 hai vai tr\u00f2 \u0111\u1ec1u ph\u1ea3i tham gia \u0111\u1ed9i Ph\u00e1t tri\u1ec3n. BA v\u00e0 PO kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng trong c\u00f4 l\u1eadp.<\/li>\n<\/ul>\n

                    \ud83d\udcc6 Suy ngh\u0129 cu\u1ed1i c\u00f9ng<\/h2>\n

                    Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c Nh\u00e0 ph\u00e2n t\u00edch Kinh doanh v\u00e0 Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh li\u00ean t\u1ee5c. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 ch\u1ee7 \u00fd, k\u1ef7 lu\u1eadt v\u00e0 s\u1ef1 t\u00f4n tr\u1ecdng l\u1eabn nhau. Khi hai vai tr\u00f2 n\u00e0y ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t \u0111\u01a1n v\u1ecb th\u1ed1ng nh\u1ea5t v\u1ec1 t\u1ea7m nh\u00ecn chi\u1ebfn l\u01b0\u1ee3c v\u00e0 chi\u1ebfn thu\u1eadt, \u0111\u1ed9i Scrum c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o \u0111i\u1ec1u h\u1ecd l\u00e0m t\u1ed1t nh\u1ea5t: x\u00e2y d\u1ef1ng ph\u1ea7n m\u1ec1m tuy\u1ec7t v\u1eddi. B\u1eb1ng c\u00e1ch tu\u00e2n theo c\u00e1c th\u1ef1c h\u00e0nh \u0111\u01b0\u1ee3c n\u00eau trong h\u01b0\u1edbng d\u1eabn n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u xung \u0111\u1ed9t, c\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 giao h\u00e0ng v\u00e0 t\u1ea1o ra s\u1ea3n ph\u1ea9m mang l\u1ea1i gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

                    S\u1ef1 h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3 gi\u1eefa Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Kinh doanh (BA) v\u00e0 Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m (PO) l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ed9t \u0111\u1ed9i Scrum ho\u1ea1t \u0111\u1ed9ng xu\u1ea5t…<\/p>\n","protected":false},"author":1,"featured_media":727,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_title":"Th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c BA v\u00e0 Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m | H\u01b0\u1edbng d\u1eabn Scrum","_yoast_wpseo_metadesc":"H\u1ecdc c\u00e1ch th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c Nh\u00e0 ph\u00e2n t\u00edch Kinh doanh v\u00e0 Ng\u01b0\u1eddi s\u1edf h\u1eefu S\u1ea3n ph\u1ea9m trong Scrum. 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